Privacy Policy

This Privacy Policy explains how CoreVault Logistics Limited ("CoreVault Logistics Limited," "we," "us," or "our") collects, uses, stores, and protects personal information ("Information") of individuals who visit or interact with our website (the "Site"). It applies to all online interactions with CoreVault Logistics Limited in connection with our high‑security safekeeping and international shipping services for precious metals and gemstones.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with this Privacy Policy, please do not use the Site.

You are not required to provide personal information to browse the Site; however, certain features or services may not be available or may not function properly without it.

1. Information We Collect

A. Information You Provide Directly

We may collect information that you voluntarily submit through the Site or when communicating with us in connection with our logistics and safekeeping services, including:

Name, email address, phone number, company name, and other contact details submitted through forms
Messages, inquiries, or requests sent via our contact page or email (for example, questions about storage, transport, or export services)
Details you provide in relation to potential or existing service engagements, such as preferred contact method or general service requirements (excluding sensitive financial or identity documentation unless expressly requested and appropriately secured through dedicated channels)
Any additional information that you choose to provide while communicating with us

B. Automatically Collected Information

When you visit the Site, we may automatically collect certain technical and usage information, including:

IP address
Browser type, device type, and operating system
Pages viewed, time spent on pages, click paths, and referring URLs
General location information derived from your IP address
Cookies, pixels, tags, and similar technologies used for analytics, personalization, security, and advertising

This information helps us operate a secure and reliable online presence for our high‑value logistics services and to maintain the integrity of our systems.

C. Cookies and Similar Technologies

The Site uses cookies and similar tracking technologies for the following purposes:

Operate essential functions of the Site (e.g., page navigation, basic security features)
Analyze usage and performance of the Site
Remember your preferences where applicable
Provide or measure personalized content or advertising, where permitted

You may manage cookie settings through your browser or through the cookie consent banner if available. Disabling certain non‑essential cookies may limit some functionality or affect performance, but essential cookies required for basic site operation cannot be disabled through our systems.

2. How We Use the Information

We may use the collected Information for the following purposes:

Website Operation: To operate, maintain, and improve the Site and its security, including monitoring performance, troubleshooting, and protecting against unauthorized access or misuse.
Service Provision and Support: To respond to inquiries, provide information about our secure storage and international shipping services, prepare or manage service proposals, and communicate with you in relation to ongoing or potential engagements.
Communication: To respond to messages or requests submitted through the Site or via the contact details provided, and to provide customer support.
Analytics: To understand how visitors use the Site, improve user experience, optimize content, and enhance the relevance of information provided.
Security and Fraud Prevention: To protect the integrity and safety of our systems, our clients, and our logistics operations, including detecting, investigating, and preventing fraud, abuse, or other harmful activity.
Advertising and Marketing: As described in Sections 3 and 4, to provide information about our services that may be of interest to you, in accordance with applicable law.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, customs and export control requirements, court orders, or governmental and regulatory requests, including obligations related to anti‑money laundering, sanctions, or security where relevant to our services.

We do not sell personal information.

3. Advertising, Pixels, and Targeted Campaigns

We may use advertising and analytics tools such as Facebook Pixel, Google Ads, Google Analytics, or similar technologies to:

Measure the performance of our content and marketing
Understand how visitors interact with the Site
Improve the targeting and effectiveness of our campaigns
Deliver advertisements that may be more relevant to your interests

These tools may collect information such as:

IP address and device type
Approximate location derived from your IP address
Browsing behavior, pages viewed, and interactions with the Site
Form submissions or contact details you voluntarily provide (where supported and in accordance with the relevant platform’s policies)

We may use this information to:

Create audiences or segments for advertising campaigns
Serve relevant ads on third‑party platforms and measure their performance
Refine and improve our marketing strategies

Where required by law, we will request your consent before using certain cookies or similar technologies for advertising or analytics purposes.

You can often opt out of targeted advertising by adjusting your browser settings, managing your cookie preferences on our Site, or using platform‑specific tools such as Facebook Ad Preferences or Google Ad Settings.

4. Marketing Communications, Mailing Lists, and Newsletters

If you subscribe to a mailing list, provide contact information for updates, or otherwise consent to receive marketing communications, we may send you:

Newsletters or informational bulletins regarding our services
Promotional offers or updates about our storage, handling, and shipping solutions
Service announcements and important information impacting our operations
Invitations to events or industry‑related communications

You may unsubscribe at any time by:

Clicking the "Unsubscribe" link included in our emails, where available
Contacting us through the Site’s contact page to request removal

Marketing communications are sent only when you have voluntarily opted in or where otherwise permitted by applicable law. Even if you opt out of marketing communications, we may still send you non‑marketing messages where necessary to respond to your inquiries or to operate and administer services you have requested.

5. How We Share Information

We may share Information only under the following conditions and always in a manner consistent with this Privacy Policy and applicable law:

Service Providers: With trusted third‑party vendors that assist us with hosting, data storage, analytics, advertising tools, email delivery, website security, or other operational and professional services. These providers are permitted to process personal information only as necessary to provide services to us and are subject to appropriate confidentiality and security obligations.
Logistics and Security Partners: Where necessary to provide our services (for example, with carriers, customs brokers, secure transport providers, or compliance consultants), and only to the extent needed to arrange, support, or safeguard logistics operations.
Legal Requirements and Protection of Rights: When we are required to comply with applicable laws, regulations, legal processes, or government requests, or when disclosure is necessary to establish, exercise, or defend legal claims, to enforce our agreements, or to protect the rights, property, or safety of CoreVault Logistics Limited, our clients, or others.
Business Transfers: In the event of a merger, acquisition, restructuring, reorganization, or sale of all or a portion of our business or assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

We do not share personal information with third parties for their own independent marketing purposes.

6. International Transfers

Given the international nature of our logistics operations, your personal information may be processed and stored in countries other than the country in which it was originally collected. These countries may have data protection laws that are different from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards (such as standard contractual clauses or equivalent measures) to protect personal information when it is transferred across borders.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Providing and supporting our services
Maintaining business and transactional records
Complying with legal, regulatory, tax, and accounting obligations
Resolving disputes and enforcing our agreements

After the applicable retention period has expired, personal information will be securely deleted, anonymized, or otherwise processed in a manner that no longer permits identification.

8. Data Security

We implement reasonable and appropriate technical and organizational measures to protect Information from unauthorized access, alteration, disclosure, or destruction. These measures take into account the nature of our services, the type of information processed, and the risks associated with handling high‑value logistics and safekeeping operations.

While we strive to safeguard your information and continuously enhance our security measures, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction and subject to applicable law, you may have certain rights in relation to your personal information, which may include:

The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of or object to certain processing activities
The right to withdraw consent where processing is based on your consent
The right to data portability in some cases

To exercise these rights, please contact us through the Site’s contact page, providing sufficient detail to allow us to understand and respond to your request. We may need to verify your identity before processing your request, as a security measure to protect your information.

Your rights may be limited in some situations, for example, where we are required to retain certain data for legal or regulatory reasons.

10. Children’s Privacy

The Site and our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor, we will take reasonable steps to delete it promptly.

11. Third‑Party Links

The Site may include links to third‑party websites, platforms, or services, such as external payment providers, industry resources, or social media pages. We are not responsible for the privacy practices, content, or security of those third‑party websites or services.

We encourage you to review the privacy policies of any third‑party websites or services before providing them with personal information or interacting with them.

12. Cookie Consent

When you first visit the Site, a cookie banner or similar tool may appear to inform you about our use of cookies and give you the option to manage your preferences with respect to certain categories of cookies (such as analytics or advertising cookies).

Essential cookies, which are required for the basic functioning and security of the Site, cannot be disabled through our cookie management tools. You may still be able to control or delete cookies through your browser settings; however, doing so may affect the functionality of the Site.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the form or details provided on the Site’s contact page. Please include sufficient information to allow us to understand and address your inquiry.

14. Updates to This Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or operational needs. Any changes will be posted on this page with an updated effective date.

The version of the Privacy Policy published on the Site at any given time is the version that applies and governs our collection and use of information at that time.

Your continued use of the Site after any updated Privacy Policy is posted shall be deemed to constitute your acknowledgment of the changes and your agreement to be bound by the revised terms.